POSITION TITLE: Support
DEPARTMENT: Hospitality
FLSA: Part Time, Hourly
REPORTS TO: FOH Management

POSITION SUMMARY

We’re seeking energetic, detail-oriented, and guest-focused individuals to join our opening team as Support. This crucial front-of-house support role ensures the smooth flow of service, warmly greets guests upon arrival, efficiently manages seating, waitlists and table reservations, maintains the cleanliness and readiness of the dining, bar, and kitchen areas, and supports both FOH and BOH teams in delivering an outstanding guest experience. This is a great opportunity for individuals who enjoy working in a fast-paced, team-driven environment and want to be part of a celebrated craft beer brand’s next chapter.

KEY RESPONSIBILITIES

Guest Service & Team Support

• Warmly greet guests upon arrival, make them feel welcome, and guide them to their tables.

• Manage the flow of the dining room, efficiently seating guests, and overseeing table reservations to optimize capacity and minimize wait times.

• Promptly clear, clean, and reset tables between guest seatings to maintain smooth service flow and minimize wait times.

• Answer incoming phone calls with a friendly and professional demeanor, assisting guests with inquiries and providing information as needed.

• Assist FOH & BOH during busy service periods by running food, refilling water, and delivering condiments and utensils.

• Support the team with table turns, guest seating, and floor flow as needed.

• Maintain a warm, approachable presence that enhances the overall guest experience.

Hospitality Maintenance

• Restock bar stations with glassware, napkins, cocktail tools, and supplies throughout the shift.

• Retrieve and polish glassware and utensils to ensure a consistent supply of clean wares for bar and dining service.

• Monitor and refill service stations with ice, silverware, plates, napkins, and other guest necessities.

• Keep the bar top, counters, and communal areas clean and organized at all times.

• Change kegs and replenish bottled/canned beverage inventory under bartender direction.

Cleanliness & Sanitation

• Sweep, mop, and maintain floors throughout shift, particularly in high-traffic guest and staff areas.

• Wipe down and sanitize high-touch surfaces including tables, chairs, railings, and service stations.

• Empty and replace trash and recycling bins throughout the venue, including bar, dining room, restrooms, and kitchen as assigned.

• Assist in restroom checks and light upkeep during service hours.

BOH Area Support

• Assist BOH team with light prep tasks such as washing produce, portioning condiments, folding pizza boxes, or organizing dry goods as requested.

• Run dish racks and help maintain clean glassware and bar tools in dishwashing area.

• Organize clean wares and assist with restocking dish stations and prep areas as needed.

Opening, Closing & Side Work

• Complete opening and closing side work, including setting up and breaking down dining and bar areas.

• Help stock linens, restock napkin dispensers, refill condiments, and maintain organized supply areas.

• Participate in pre-shift meetings and contribute to a positive and communicative team culture.

WHAT WE’RE LOOKING FOR

• A friendly, proactive, and team-oriented attitude with a desire to support wherever needed.

• Excellent interpersonal and communication skills, both in-person and over the phone.

• Ability to move quickly, multitask, and stay organized in a high-volume setting.

• Willingness to handle cleaning tasks and light manual labor (e.g., lifting kegs, moving trash bins).

• Strong attention to detail and pride in contributing to a clean, safe, and welcoming guest environment.

• Flexibility to work evenings, weekends, and holidays.

• No prior experience required—just a great attitude and willingness to learn.